The Mobile Servicedesk solution integrates with your Symantec ServiceDesk and enables both end users and technicians to create and work with incidents on the go.
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About Mobile ServiceDesk

The Mobile Servicedesk solution integrates with your Symantec ServiceDesk and enables both end users and technicians to create and work with incidents on the go.

Benefits

Improve the end user experience

The Mobile Servicedesk app enables end users to easily submit and comment on incidents while on the go. In other words - making the right tool available at the right time and place.

Empower your technicians

Technicians can truly go mobile and work their tasks using their mobile devices. With the Mobile Servicedesk app, technicians can work incidents and easily add comments and files. Assigning and re-assigning tasks is just as easy. With Mobile Servicedesk your technicians have all the details at hand together with the contact information they need.
Get the product sheet

Data privacy

Although the Mobile Servicedesk is delivered as a service, at no point does incident data or user credentials traverse any of our servers - your data is as secure as it is today!

Pricing and licensing

Mobile Servicedesk is licensed per user on a monthly basis. Users are divided into end users and technicians where the latter has access to more features such as assigning and resolving incidents.
Learn more about our price model

About Zitac Consulting AB

Zitac Consulting is a recognized Symantec Platinum partner with many years experience in working, developing and supporting our customers globally. We have been working with Altiris since 2001 and performed our first successful Symantec ServiceDesk installation the same day as it’s official release. Zitac is today Platinum Partner and one of the most technically accredited Symantec Management Platform partners worldwide.

Videos


iOS end user interface

Installing the app

Android and iPad end user interface

How to create a questionnaire

Create incident

Log on to Mobile Servicedesk

Screenshots

Contact

For support, general questions or inquires please fill out the form below.

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Create a demo account

Try out the Mobile Servicedesk app today!

Fill out the form below to receive an email with further instructions. You will be up and running in a few minutes!

Thanks! Check your mailbox for further instructions, preferably from your mobile device.

Your demo account will need a password. This will be used to log on to our demo ServiceDesk and subsequently also the app.

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Note! Your email address together with the sample incidents you create will be visible to other users of this demo environment.

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